Improving Performance with Information and Insight
Published by Lehman Associates

AMS Study

Use and Satisfaction with Association Management Software (AMS)

Association management software (AMS) is one of the largest and more strategic technology purchases most associations make. It is the information hub for CRM, the technology hub for third-party applications, the hub for personalization and website e-commerce  – in addition to its role as an internal resource to support workflow automation and process improvement.

  • What AMS solutions are associations using? How does this vary by size and type of association? What about custom systems?
  • How well do associations say these products are working?
  • How often do associations change AMS solutions? How often do they implement a completely new system?
  • What are the factors that drive associations to adopt new products and services?
  • What is the mix between systems that are run locally versus online or hosted solutions? What about SaaS?
  • Where should an association start? What are other associations like our using?
  • How can providers better align with needs and expectations?

The Lehman Reports AMS Use and Satisfaction study has answers

Market and satisfaction information is available at no cost to association professionals with advanced reporting offered to those who participate in the research. It is also broadly disseminated through articles, blog posts, conference presentations and citations in publications and presentations by others. A detailed level of market and competitive intelligence reporting is available to AMS providers through a paid subscription.

The study goes in the field 1Q, 2016.

2016 AMS Use and Satisfaction Study data sheet for AMS providers (pdf)