As technology becomes a more integral part of organization strategy, the presence of CIO or other executive-level technology position is a critical success factor. Beyond overseeing technical services, the CIO is an active participant in organization planning and strategy development. Technology is no longer simply a set of tools to provide speed and efficiency to internal processes, it is now part of the strategy itself to enable the organization to meet its goals. This was discussed in more detail in the series of posts related to Technology as Strategy.
And yet, most organizations including large nonprofits, do not have a senior level technology position.
Without representation at the executive level, most organizations will continue to view technology solely in a support role to improve operational efficiency. As important as that may be, it severely limits the return the organization will receive from its investments in technology.